FAQ

Our products are Halal-certified, with the exception of the following products:

• Good to Glow: Contains non Halal-Certified tomato essence.

• All CW Teas

Our products do not contain port or pork derivatives.

Most of our products are vegan friendly, as they are not tested on animals, and do not contain animal derivatives.

The exceptions are Baby Face Collagen Jell-oh! and Good to Glow.

• Baby Face Collagen Jell-Oh! contains marine collagen from fish, and thus is not vegan or vegetarian friendly.

• Good to Glow contains Pearl Powder, which is vegetarian friendly, but not vegan friendly.

The products will remain safe to consume and maintain the best nutritional values, until the ‘best before’ date on the back of the sachet, if stored in ideal storage conditions- in a cool, dry place, away from direct sunlight, humidity and heat. The products do not need to be refrigerated. 

Each product’s Nutrition Information Panel can be found on the packaging box.

Some of our products may contain potential allergens. You can find them on each product’s page, under the ‘Ingredients’ tab. Our production factory also processes soy, nuts and fish.

However, all equipment is fully sterilised before and after each run to avoid any cross-contamination.

Local orders will be delivered to your door in 3 – 5 business days from the date of purchase. This includes 1 – 2 business days of processing and packing time and another 2 – 3 business days for delivery. 

International Orders will require 7 – 14 business days.

Orders placed after 5pm on Friday will be processed on the following Monday.

We are able to deliver around Singapore in 2 – 3 business days from our network of warehouses (once the order ships).

We do not currently offer faster shipping options, but if you need your products on a specific date, contact us directly at ask@companyofwellness.com.

For international deliveries, you may select International Express Delivery (it may cost a premium, as compared to Standard International Delivery)

Shortly after you’ve pressed ‘place order’, you will receive an order confirmation email. Once the order ships (usually within 24 hours), you’ll receive a shipping confirmation email with a tracking number.

If you are a subscriber, you can always log in to your account to check your latest order status under the “order history” section. All customers can use our Track Order page to look up the status of their order.

We apologise for the inconvenience! There could be a few scenarios here:

1. The default delivery is contactless, and the delivery person could have tried to keep your order safe, by placing it in the mailbox/ riser/ in the shoe cabinet. Try checking these places.
2. There could have been a mix up, by the delivery person. Please check with your neighbours if they received your package.
3. There could have been a typing error in the shipping address, or the wrong shipping address might have been selected accidentally. Log in and check your order confirmation and see whether the correct shipping address was entered. If there was an error in the shipping address, reach out to ask@companyofwellness.com for help.

If none of the above are successful and your order doesn’t show up within 24 hours, please reach out to ask@companyofwellness.com and confirm your shipping address so we can investigate further.

We currently ship to Singapore, Malaysia, Indonesia, Hong Kong, United Kingdom and United States. For other countries, please reach out to ask@companyofwellness.com and we will try to ship the products to you, for you.

We ship our product using multiple couriers (Qxpress, Aramex, UPS, FedEx, Skynet), depending on where you live and what product you ordered.

We are so sorry to hear about this, especially when you count on us for better habits. Please reach out to our team at ask@companyofwellness.com with a photo of the damaged product(s) and your order number, and we will get a replacement sent to you right away.

You can earn and accumulate loyalty points simply by shopping with us. For every dollar you spend online, you’ll earn 3 points.

Note: Points are calculated based on the final purchase amount after any discounts are applied. Shipping fees are not included in this total.

Every 1,000 points = $10.

The maximum amount you can redeem in each transaction is $30, which is equivalent to 3,000 points.

We will try our best.

If your order already has already been processed and packed, it will depend on whether or not it’s been sent out to one of our shipping couriers. Our operations team will be happy to repack your amended products if the order has not been sent out.

In most situations, we will request for a cancellation of the incorrect order, and then have a BRAND NEW order placed for the amended products.

Please contact us at ask@companyofwellness.com if you would like to amend your order, and we’ll do our very best to assist you.

Depending on the status of your order, we may or may not be able to cancel it. If you placed an order and want to cancel it, please reach out to ask@companyofwellness.com as quickly as possible, so we can send a request to the warehouse to cancel the order before it gets packed and shipped.

Once the order is shipped out, we are unable to cancel the order.

Time is of the essence. Reach out as soon as possible to ask@companyofwellness.com with your order number and the updated shipping address.

If your order hasn’t shipped yet, we should be able to edit the shipping address for you.

If your order has shipped, we will try to reach out to the shipping courier and request for a delivery-address change. If they are unable to accommodate your request, please reach out to ask@companyofwellness.com to discuss the next steps.

The CW 1-2-3 Exercise Plan is a 30-day membership (SGD$18) that grants you access to our exercise videos.

The exercises are low- to moderate-intensity, and target different parts of the body:

• 10-Minute, 20-Minute, 30-Minute Exercises (Inclusive of warms ups)
• Target either your Upper Body & Core, Lower Body & Core, or Full Body & Core